CHRISTINA CANTIKA, C.; WINOTO TJ, H. .; TECOALU, M. The influence of administrative services, medical services, and drug availability on the level of outpatient satisfaction moderated by waiting time. Journal of Management Science (JMAS), [S. l.], v. 6, n. 2, p. 254–262, 2023. Disponível em: https://exsys.iocspublisher.org/index.php/JMAS/article/view/218. Acesso em: 17 apr. 2026.