NUGROHO, F. . Determinants of patient satisfaction and its implications on patient loyalty at DOZ clinic and pharmacy in Pangkalpinang City . Journal of Management Science (JMAS), [S. l.], v. 8, n. 3, p. 610–619, 2025. Disponível em: https://exsys.iocspublisher.org/index.php/JMAS/article/view/718. Acesso em: 11 jun. 2026.