Psychological perceptions of media channels: Effects on willingness to buy and advertisement trust
Abstract
This study investigated the psychological perceptions of media channels and their effects on consumer behavior, specifically focusing on willingness to buy and advertisement trust. Drawing upon theories of media effects and consumer psychology, the research examined how factors such as perceived closeness, familiarity, and identification with media channels influence consumer attitudes and behaviors. Methodologically, the study employed a mixed-methods approach, combining survey data on media usage and perceptions with experimental manipulations to assess the causal effects of psychological perceptions on consumer behavior. Findings revealed consumers' psychological perceptions of media channels, such as perceived closeness and identification, significantly impact their willingness to buy and trust in advertisements. In conclusion, this research highlights the importance of understanding the nuanced dynamics of media consumption and its implications for marketing and advertising strategies. By integrating theoretical insights with empirical findings, the study contributes to a deeper understanding of the psychological mechanisms underlying consumer behavior in the context of media channels.
Downloads
References
Al-Quran, M. W. M. (2022). Traditional media versus social media: challenges and opportunities. Technium, 4(10), 145–160. https://doi.org/10.47577/technium.v4i10.8012.
Appel, G., Grewal, L., Hadi, R., & Stephen, A. T. (2019). The future of social media in marketing. Journal of the Academy of Marketing Science, 48(1), 79–95. https://doi.org/10.1007/s11747-019-00695-1.
Barijan, D., Ariningsih, E. P., & Rahmawati, F. (2021). The influence of brand trust, brand familiarity, and brand experience on brand attachments. Journal of Digital Marketing and Halal Industry, 3(1), 73–84. https://doi.org/10.21580/jdmhi.2021.3.1.7440.
Bloemen, N., & De Coninck, D. (2020). Social media and Fear of missing out in Adolescents: The role of Family Characteristics. Social Media + Society, 6(4), 205630512096551. https://doi.org/10.1177/2056305120965517.
Bulut, Z. A., & Karabulut, A. N. (2018). Examining the role of two aspects of eWOM in online repurchase intention: An integrated trust–loyalty perspective. Journal of Consumer Behaviour, 17(4), 407–417. https://doi.org/10.1002/cb.1721.
Camilleri, M. A., & Kozak, M. (2022). Interactive engagement through social media Groups: A Social Facilitation Theory perspective. Social Science Research Network. https://doi.org/10.2139/ssrn.4132349.
Chan-Olmsted, S. M., Cho, M., & Lee, S. (2013). User Perceptions of social media: A comparative study of perceived characteristics and user profiles by social media. Online Journal of Communication and Media Technologies, 3(4). https://doi.org/10.29333/ojcmt/2451.
Chen, J. V., Lin, C., Yen, D. C., & Linn, K. P. (2011). The interaction effects of familiarity, breadth and media usage on web browsing experience. Computers in Human Behavior, 27(6), 2141-2152. https://doi.org/10.1016/j.chb.2011.06.008.
Chiang, W. K., & Li, Z. (2010). An analytic hierarchy process approach to assessing consumers’ distribution channel preference. International Journal of Retail & Distribution Management, 38(2), 78–96. https://doi.org/10.1108/09590551011020101.
Da Silva, J. M. S., & Lima, R. C. (2022). Is Netflix a threat to the cable TV industry? Evidence from Brazil. Telecommunications Policy, 46(3), 102274. https://doi.org/10.1016/j.telpol.2021.102274.
Diddi, A. and LaRose, R. (2006). Getting hooked on news: uses and gratifications and the formation of news habits among college students in an internet environment. Journal of Broadcasting &Amp; Electronic Media, 50(2), 193-210. https://doi.org/10.1207/s15506878jobem5002_2
Garfin, D. R., Silver, R. C., & Holman, E. A. (2020). The novel coronavirus (COVID-2019) outbreak: Amplification of public health consequences by media exposure. Health Psychology, 39(5), 355–357. https://doi.org/10.1037/hea0000875.
Gkikas, D. C., Tzafilkou, K., Theodoridis, P. K., Garmpis, A., & Gkikas, M. C. (2022). How do text characteristics impact user engagement in social media posts: Modeling content readability, length, and hashtags number in Facebook. International Journal of Information Management Data Insights, 2(1), 100067. https://doi.org/10.1016/j.jjimei.2022.100067.
Grover, P. S., Kar, A. K., & Dwivedi, Y. K. (2022). The evolution of social media influence - A literature review and research agenda. International Journal of Information Management Data Insights, 2(2), 100116. https://doi.org/10.1016/j.jjimei.2022.100116.
Hmielowski, J. (2023). Going the distance for covid-19: relationships among news use, psychological distance, risk perceptions, and behavioral intentions. Science Communication, 45(4), 460-484. https://doi.org/10.1177/10755470231188694
Hongcharu, B. (2024). The changing roles of mass media amidst the growth of the digital media. Cogent Social Sciences, 10(1). https://doi.org/10.1080/23311886.2023.2297721.
Kim, J., Merrill, K., Collins, C., & Yang, H. (2021). Social TV viewing during the COVID-19 lockdown: The mediating role of social presence. Technology in Society, 67, 101733. https://doi.org/10.1016/j.techsoc.2021.101733.
Kitsios, F., Mitsopoulou, E., Moustaka, E., & Kamariotou, M. (2022). User-Generated Content behavior and digital tourism services: A SEM-neural network model for information trust in social networking sites. International Journal of Information Management Data Insights, 2(1), 100056. https://doi.org/10.1016/j.jjimei.2021.100056.
Kling, R., & Castells, M. (2002). The Internet Galaxy: Reflections on the internet, business, and society. Academe, 88(4), 66. https://doi.org/10.2307/40252194.
Li, P., & Zhong, F. (2022). A study on the correlation between media usage frequency and audiences’ risk perception, emotion and behavior. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.822300.
Li, P., & Zhong, F. (2022). A study on the correlation between media usage frequency and audiences’ risk perception, emotion and behavior. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.822300.
Liao, C. (2023). Exploring the Influence of Public Perception of Mass Media Usage and Attitudes towards Mass Media News on Altruistic Behavior. Behavioral Sciences, 13(8), 621. https://doi.org/10.3390/bs13080621.
Mason, M. C., Oduro, S., Umar, R. M., & Zamparo, G. (2023). Effect of consumption values on consumer behavior: a Meta-analysis. Marketing Intelligence & Planning, 41(7), 923–944. https://doi.org/10.1108/mip-03-2023-0100.
Morewedge, C. K., Monga, A., Palmatier, R. W., Shu, S. B., & Small, D. A. (2020). Evolution of Consumption: A Psychological Ownership framework. Journal of Marketing, 85(1), 196–218. https://doi.org/10.1177/0022242920957007.
Muñiz, C. (2020). Media system dependency and change in risk perception during the COVID-19 pandemic. Trípodos 1, 11–26.
Munnukka, J., Uusitalo, O., & Toivonen, H. (2016). Credibility of a peer endorser and advertising effectiveness. Journal of Consumer Marketing, 33(3), 182–192. https://doi.org/10.1108/jcm-11-2014-1221.
Obembe, D., Kolade, O., Obembe, F., Owoseni, A., & Mafimisebi, O. P. (2021). Covid-19 and the tourism industry: An early stage sentiment analysis of the impact of social media and stakeholder communication. International Journal of Information Management Data Insights, 1(2), 100040. https://doi.org/10.1016/j.jjimei.2021.100040.
Ostic, D., Qalati, S. A., Barbosa, B., Shah, S. M. M., Vela, E. G., Herzallah, A. M., & Liu, F. (2021). Effects of Social Media Use on Psychological Well-Being: A Mediated model. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.678766.
Park, E., Rishika, R., Janakiraman, R., Houston, M. B., & Yoo, B. (2018). Social dollars in online communities: The effect of product, user, and network characteristics. Journal of Marketing, 82(1), 93–114. https://doi.org/10.1509/jm.16.0271.
Phua, J. (2010). Sports fans and media use: influence on sports fan identification and collective self-esteem. International Journal of Sport Communication, 3(2), 190-206. https://doi.org/10.1123/ijsc.3.2.190
Plekhanov, D., Franke, H., & Netland, T. H. (2023). Digital transformation: A review and research agenda. European Management Journal, 41(6), 821–844. https://doi.org/10.1016/j.emj.2022.09.007.
Rehman, S. U., Gulzar, R., & Aslam, W. (2022). Developing the Integrated Marketing Communication (IMC) through Social Media (SM): The Modern Marketing Communication Approach. SAGE Open, 12(2), 215824402210999. https://doi.org/10.1177/21582440221099936.
Rozgonjuk, D., Sindermann, C., Elhai, J. D., & Montag, C. (2020). Fear of Missing Out (FoMO) and social media’s impact on daily-life and productivity at work: Do WhatsApp, Facebook, Instagram, and Snapchat Use Disorders mediate that association? Addictive Behaviors, 110, 106487. https://doi.org/10.1016/j.addbeh.2020.106487.
Ruggeri, A., & Samoggia, A. (2017). Twitter communication of agri‐food chain actors on palm oil environmental, socio‐economic, and health sustainability. Journal of Consumer Behaviour, 17(1), 75–93. https://doi.org/10.1002/cb.1699.
Russo, V., Valesi, R., Gallo, A., Laureanti, R., & Zito, M. (2020). “The Theater of the Mind”: The Effect of radio exposure on TV advertising. Social Sciences, 9(7), 123. https://doi.org/10.3390/socsci9070123.
Sama, R. (2019). Impact of media advertisements on consumer behaviour. Journal of Creative Communications/Journal of Creative Communications, 14(1), 54–68. https://doi.org/10.1177/0973258618822624.
Schranz, M., Schneider, J., Eisenegger, M. (2018). Media Trust and Media Use. In: Otto, K., Köhler, A. (eds) Trust in Media and Journalism. Springer VS, Wiesbaden. https://doi.org/10.1007/978-3-658-20765-6_5
Shahbaznezhad, H., Dolan, R., & Rashidirad, M. (2021). The role of social media content format and platform in users’ engagement behavior. Journal of Interactive Marketing, 53, 47–65. https://doi.org/10.1016/j.intmar.2020.05.001.
Soh, H., Reid, L. N., & King, K. W. (2007). Trust in different advertising media. Journalism & Mass Communication Quarterly, 84(3), 455–476. https://doi.org/10.1177/107769900708400304.
Sriram, K. V., Namitha, K. P., & Kamath, G. B. (2021). Social media advertisements and their influence on consumer purchase intention. Cogent Business & Management, 8(1). https://doi.org/10.1080/23311975.2021.2000697.
Stephen, A. T. (2016). The role of digital and social media marketing in consumer behavior. Current Opinion in Psychology, 10, 17–21. https://doi.org/10.1016/j.copsyc.2015.10.016.
Stough, R. and Graham, C. (2023). Physical or digital media: the mediating role of psychological ownership. Journal of Research in Interactive Marketing, 18(3), 370-390. https://doi.org/10.1108/jrim-10-2022-0318
Tefertiller, A. (2018). Media substitution in Cable Cord-Cutting: The adoption of Web-Streaming Television. Journal of Broadcasting & Electronic Media, 62(3), 390–407. https://doi.org/10.1080/08838151.2018.1451868.
Voorveld, H. a. M., Van Noort, G., Muntinga, D. G., & Bronner, F. (2018). Engagement with Social Media and Social Media Advertising: The Differentiating Role of Platform Type. Journal of Advertising, 47(1), 38–54. https://doi.org/10.1080/00913367.2017.1405754.
Vraga, E. K., & Tully, M. (2019). News literacy, social media behaviors, and skepticism toward information on social media. Information, Communication & Society, 24(2), 150–166. https://doi.org/10.1080/1369118x.2019.1637445.
Wiemer-Hastings, K. and Xu, X. (2005). Content differences for abstract and concrete concepts. Cognitive Science, 29(5), 719-736. https://doi.org/10.1207/s15516709cog0000_33
Xue, G., Chen, C., Lu, Z., & Dong, Q. (2010). Brain imaging techniques and their applications in Decision-Making Research. Acta Psychologica Sinica, 42(1), 120–137. https://doi.org/10.3724/sp.j.1041.2010.00120.
Ye, Y., & Gawronski, B. (2016). When possessions become part of the self: Ownership and implicit self-object linking. Journal of Experimental Social Psychology, 64, 72–87. https://doi.org/10.1016/j.jesp.2016.01.012.
Zahoor, S. Z., & Shah, A. M. (2023). Impact of social media on users’ complex buying behaviour: Analysing the mediating effect of perception and moderating effect of extended social media usage. Management and Labour Studies, 49(1), 119–148. https://doi.org/10.1177/0258042x231167315.
Zhang, C., Tang, L., & Liu, Z. (2023). How social media usage affects psychological and subjective well-being: testing a moderated mediation model. BMC Psychology, 11(1). https://doi.org/10.1186/s40359-023-01311-2.