How employee assistance programs (EAP) influence employee stress levels through quality of work life
Keywords:
Employee Assistance Program, Employee Stress, Quality of Work LifeAbstract
This study aims to analyze the relationship between Employee Assistance Program (EAP), Quality of Work Life (QWL), and employee work stress levels at PT. Delta Artha Bahari Nusantara. The study used a quantitative approach with a survey method of 108 permanent and contract employees. The variables analyzed include EAP as an independent variable, QWL as a mediating variable, and work stress levels as a dependent variable. Data were analyzed using Structural Equation Modeling (SEM) to test the relationship between variables. The results showed that EAP had a significant positive effect on QWL with a t value = 10.033 (p <0.05), but did not have a significant direct effect on work stress with a t value = 0.208 with p = 0.835 (p>0.05). Conversely, QWL had a significant effect in reducing work stress levels with t = 12.993 (p <0.05). In addition, QWL significantly mediated the effect of EAP on work stress with t = 7.128 (p < 0.05). Descriptive analysis showed that very high work stress was still found even though EAP was frequently implemented, highlighting the need to improve the effectiveness of the program. It can be concluded that improving QWL plays an important role in reducing work stress, while EAP significantly contributes to improving QWL. Therefore, companies need to integrate the implementation of EAP with QWL improvement strategies to create a healthier, more productive, and more supportive work environment for employee well-being.
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Urba, M. A., & Soetjiningsih, C. H. (2022). Hubungan Antara Work Life Balance dan Stres Kerja Pada Karyawan Perusahaan. Bulletin of Counseling and Psychotherapy, 4(3), 694–700. https://doi.org/10.51214/bocp.v4i3.383
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Yoo, D. Y. (2022). How to Alleviate Hotel Employees’ Job Stress in the Associations between Job Stressors and Its Consequences. Sustainability (Switzerland), 14(15). https://doi.org/10.3390/su14158979
Arif, M., Malaka, T., & Novrikasari, N. (2021). Hubungan Faktor Pekerjaan Terhadap Tingkat Stres Kerja Karyawan Kontrak Di Pt. X. Jurnal Kesmas (Kesehatan Masyarakat) Khatulistiwa, 8(1), 44. https://doi.org/10.29406/jkmk.v8i1.2639
Azmi, F. N., & Elizabeth. (2022). Employee Assistance Program (EAP) dan Resiliensi Karyawan Galangan Kapal Batam : Sebuah Solusi Alternatif Dari Perspektif Psikologi. Jurnal Ilmiah Zona Psikologi, xx, 22–27.
Basalamah, M. S. A., Sinaga, S. R., & Mursalim. (2023). Faktor-Faktor Stres Kerja dan Keseimbangan Kehidupan Kerja Terhadap Turnover Intention Pada Karyawan Hotel Claro Makassar. Journal on Education, 05(03), 8498–8511.
Baskar, K. E. M. B. S. D. A. S. (2021). Promoting Mental Well-Being Through Employee Assistance Programmes. NHRD Network Journal, 14(1), 64–82. https://doi.org/10.1177/2631454120979764
Bouzikos, S., Afsharian, A., Dollard, M., & Brecht, O. (2022). Contextualising the Effectiveness of an Employee Assistance Program Intervention on Psychological Health: The Role of Corporate Climate. International Journal of Environmental Research and Public Health, 19(9). https://doi.org/10.3390/ijerph19095067
Elshifa, A., & Info, A. (2024). Efektivitas Konseling Stres Kerja dalam Meningkatkan Kesejahteraan Psikologis Karyawan. 2(03).
Febriana, S., Piscesta, F., & Putranto, Y. A. (2022). Pengaruh Work-Life Balance Terhadap Stres Kerja Pada Akuntan Pendidik Di Kota Palembang. Jurnal Informasi Akuntansi (JIA), 1(2), 129–140. https://doi.org/10.32524/jia.v1i2.655
Halim Secapramana, L. V., Anggoro, S., & Hariyanto, V. H. (2020). Employee Assistance Program as the Supporting System of Quality of Work Life to Cope with Occupational Stress. Journal of Educational, Health and Community Psychology, 9(2). https://doi.org/10.12928/jehcp.v9i2.14524
Hamali, S., Riswanto, A., Zafar, T. S., Handoko, Y., Sarjana, I. W. M., Saputra, D., Manafe, H. A., Susanti, I., Kurniawan, S., & Sarjono, H. (2023). METODOLOGI PENELITIAN MANAJEMEN: Pedoman Praktis Untuk Penelitian & Penulisan Karya Ilmiah Ilmu Manajemen. PT. Sonpedia Publishing Indonesia.
Harmen, H., & Sunjaya, W. (2022). Stres Kerja Dan Ability of Employees Pengaruhnya Terhadap Employee Engagement. Niagawan, 11(2), 189. https://doi.org/10.24114/niaga.v11i2.35378
Katema, R., & Hapunda, G. (2024). Factors Affecting Utilization of Employee Assistance Program: A Case Study of ABSA Bank Zambia. African Journal of Commercial Studies, 4(4), 278–288. https://doi.org/10.59413/ajocs/v4.i4.3
Kurniawati, R., Waloyo, W., & Utomo, P. (2018). ANALISIS PENGARUH PENYELESAIAN KONFLIK ANTAR KARYAWAN TERHADAP STRES KERJA DAN KINERJA KARYAWAN PADA PT. PERUSAHAAN GAS NEGARA, Tbk SURABAYA. Jurnal Mitra Manajemen, 2(6), 665–679. https://doi.org/10.52160/ejmm.v2i6.170
Mustikasari, D., & Frianto, A. (2023). Jurnal Ilmu Manajemen sebagai variabel intervening. 12, 469–480.
Sabella, R. I. (2018). Pengaruh Iklim Organisasi Dan Stres Kerja Terhadap Motivasi Kerja Dan Kinerja Pegawai Perusahaan Daerah Air Minum Kabupaten Sidoarjo. Dinamika Administrasi: Jurnal Ilmu Administrasi Dan Manajemen, 1(1), 80–103.
Sarinah, L. (2023). STRES KERJA MENGGANGGU KUALITAS KEHIDUPAN KERJA KARYAWAN DI PT. UNITED TRACTORS Tbk JAKARTA. Komitmen: Jurnal Ilmiah Manajemen, 4(1), 199–208. https://doi.org/10.15575/jim.v4i1.23809
Setiawan, Y., Mas, N., & Wulandari, W. (2023). PENGARUH QUALITY OF WORK LIFE DAN STRESS KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR YANG DIMEDIASI KETERLIBATAN KERJA (Studi pada Guru SMK Kosgoro 1 Lawang). ARMADA : Jurnal Penelitian Multidisiplin, 1(9), 989–997. https://doi.org/10.55681/armada.v1i9.841
Sri Andriyani, H., Chasanah, N., Muhammad Alfatih, S., & Jannah S, M. (2024). The influence of personal resources and job stress on turnover intention among employees in the ground transportation industry. International Journal of Applied Finance and Business Studies, 12(1), 52–60. https://doi.org/10.35335/ijafibs.v12i1.284
Suwaji, R. (2023). the Influence of Work Environment and Work Stress on Employee Performance in the General Section ( Rectorate ) At Upn Veterans , East Java. 12(03), 1309–1321.
Urba, M. A., & Soetjiningsih, C. H. (2022). Hubungan Antara Work Life Balance dan Stres Kerja Pada Karyawan Perusahaan. Bulletin of Counseling and Psychotherapy, 4(3), 694–700. https://doi.org/10.51214/bocp.v4i3.383
Wang, L., & Shahnaz Sheibani. (2024). Exploring the Psychological Health and Work Efficiency of Enterprise Employees under the EAP Perspective. International Journal of Social Sciences and Public Administration, 3(3), 326–332. https://doi.org/10.62051/ijsspa.v3n3.41
Yoo, D. Y. (2022). How to Alleviate Hotel Employees’ Job Stress in the Associations between Job Stressors and Its Consequences. Sustainability (Switzerland), 14(15). https://doi.org/10.3390/su14158979
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Published
2024-12-23
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Melandari, D., & Jannah S, M. . (2024). How employee assistance programs (EAP) influence employee stress levels through quality of work life . Journal of Management Science (JMAS), 8(1), 39–48. Retrieved from https://exsys.iocspublisher.org/index.php/JMAS/article/view/620
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