Strategic management of the home care program the Makassar City Government, Indonesia
Keywords:
Home Care, Public Services, Strategic ManagementAbstract
This study aims to identify the stages in strategic management that pose challenges, resulting in the suboptimal implementation of the home care program. The research employs a descriptive qualitative approach to comprehensively understand the objectives. The findings indicate that to enhance the quality of healthcare services in Makassar City, the Makassar City Government introduced the home care program through Makassar Mayor Regulation No. 6 of 2016 on 24-hour home care services. The main obstacle in implementing the program is the limitation of access to home care services for certain segments of the community. The implication of this study is the need for strategic evaluations to address the limitations in the utilization of home care services by the public. Without such evaluations, the program will not operate effectively.
References
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Mesabbah, M., & Arisha, A. (2016). Performance management of the public healthcare services in Ireland: a review. International Journal of Health Care Quality Assurance, 29(2), 209–235. https://doi.org/10.1108/IJHCQA-07-2014-0079
Mills, G. R. W., Phiri, M., Erskine, J., & Price, A. D. F. (2015). Rethinking healthcare building design quality: An evidence-based strategy. Building Research and Information, 43(4), 499–515. https://doi.org/10.1080/09613218.2015.1033880
Mobasseri, K., Matlabi, H., Allahverdipour, H., Pashazadeh, F., & Kousha, A. (2023). Structure and Organization of Home-Based Care for Older Adults in Different Countries: A Scoping Review. Health Scope, 12(3). https://doi.org/10.5812/healthscope-136546
Nova, H. R. (2023). Evaluasi Manajemen Program Home Care Di Puskesmas Kenali Besar Kota Jambi. Nucl. Phys., 13(1), 104–116.
Osborne, S. P. (2010). Introduction The (New) Public Governance: a suitable case for treatment?. Routledge.
Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior. Fifteenth Edition. Pearson.
Shacklock, K., Brunetto, Y., Farr-wharton, R., & Cooper, C. (2012). Healthcare Management: Progress, problems and solutions : Introduction. May 2021.
Stevanovic, R., Kojundzic, V., & Galijasevic, G. (2007). Primary healthcare information system-development and deployment issues. Studies in Health Technology and Informatics, 127, 43–57.
Sugiyono. (2016). Metode Penelitian Kuatitatif, Kualitatif da R&D (23rd ed.). Alfabeta.
Syafrun, M. N., Do, A. D., & Rahadi., R. A. (2023). Business strategy of home healthcare service to accelerate the adoption of care at home service in Indonesia. Fair Value: . Jurnal Ilmiah Akuntansi Dan Keuangan, 5(8), 3254--3269.
Wheelen, T. L., Hunger, J. D., Hoffman, A. N., & Bamford, C. E. (2015). Strategic Management and Business Policy (14th editi). Pearson Education Limited.
Bierbooms, J., Van Oers, H., & Bongers, I. (2014). An evaluation of the development of a marketing strategy in mental healthcare delivery. International Journal of Healthcare Management, 7(2), 84–91. https://doi.org/10.1179/2047971913Y.0000000065
Boyne, George, A. (2002). Public and private management: what’s the difference? Journal of Management Studies, 39(1 January).
Carter, J., & Burke, H. (2023). An Adaptive Healthcare Organization Can Effectively Respond to Medical Crises. International Journal of Public Health, 68. https://doi.org/10.3389/ijph.2023.1605581
Christensen, T., & Laegreid, P. (2001). New Public Management: The Transformation of Ideas and Practice. Ashgate.
Creswell, J. W. (2016). Research Design Pendekatan Metode Kualitatif, Kuantitatif dan Campuran (ke-4). Pustaka Pelajar.
Delphine, M. M., & Srinivasan, R. (2024). Healthcare Administration: Challenges, Opportunities, and Strategies for Enhancing Hospital Efficiency and Care Quality. Journal of Xidian University, 18(11), 616–631. https://doi.org/https://doi.org/10.5281/zenodo.14202281
Denzin, N. K., & Lincoln, Y. (2003). Handbook of Qualitative Research. Thousand Oaks.
G Alotaibi, G. B., Yusoff, R. Z., Mohd Mokhtar, S. S., & Taib, C. A. (2020). Total Quality Management: Perspective of Saudi Healthcare Organizations. Journal of Business Management and Accounting, 9(1), 89–93. https://doi.org/10.32890/jbma2019.9.1.8769
G Stalk, P Evans, & L E Shulman. (1992). Competing on capabilities: the new rules of corporate strategy. Harvard Business Review.
Gorfinkiel, M. D., Miguel, B. E.-S., & Peterson, E. (2024). Home-based care services for elderly dependent adults. A comparative analysis of Madrid and Stockholm. Investigaciones Regionales - Journal of Regional Research. https://doi.org/http://dx.doi.org/10.38191/iirr-jorr.24.056
Gunawan, I. (2022). Metodologi Penelitian Kualitatif: Teori dan Praktik. PT. Bumi Aksara.
Haggarty, P. (2011). “Strategic approach†can reveal benefits. Health Estate, 65(1), 19–23.
Haning, M. T. (2015). Reformasi Birokrasi : Desain Organisasi yang Mendukung Pelayanan Publik Di Indonesiaï½ÂÂÂÂÂ. In Ilmu Giri Yogyakarta/.
Haswira, M., Wahidin, W., & Ahmad, S. (2019). Evaluasi Program Home Care Pada Puskesmas Bara-Baraya Kota Makassar. Jurnal Administrasi Negara, 25(3), 212–228.
Hood C. (1991). A Public Management for All Seasons? Public Administration, 69(Spring), 3–19.
Kadar, K. S., Ardillah, F., Puspitha, A., & Erfina, E. (2022). Implementation of Home Care Services by Community Health Centers (Puskesmas) in Makassar City, Indonesia. Jurnal Keperawatan Indonesia, 25(1), 32–41. https://doi.org/10.7454/jki.v25i1.1695
Kamei, T., Kawada, A., Minami, K., Takahashi, Z., Ishigaki, Y., Yamanaka, T., Yamamoto, N., Yamamoto, Y., Suzuki, Y., Watanabe, T., & Iijima, K. (2024). Effectiveness of an interdisciplinary home care approach for older adults with chronic conditions: A systematic review and meta-analysis. Geriatrics and Gerontology International. https://doi.org/10.1111/ggi.14931
Kasim, N., Palu, B., & Ahri, R. A. (2018). Evaluasi program layanan lome care di wilayah kerja Puskesmas Batua kota Makassar. Window of Health : Jurnal Kesehatan, 1(3), 254–259.
Kesti, R., Kanste, O., Konttila, J., & Oikarinen, A. (2023). Quality of working life of employees in public healthcare organization in Finland: A cross-sectional study. Nursing Open, 10(9), 6455–6464. https://doi.org/10.1002/nop2.1896
Kim, S. (2016). The workings of collaborative governance: Evaluating collaborative community-building initiatives in Korea. Urban Studies, 53(16), 3547–3565. https://doi.org/10.1177/0042098015613235
Lim, G., Lee, H., & Taehun, K. (2005). Formulating Business Strategies From a Stakeholder’S Perspective: Korean Healthcare It Business Cases. International Journal of Information Technology & Decision Making, 04(04), 541–566. https://doi.org/10.1142/s0219622005001714
Little, J. H. (2012). Thinking Government: Bringing Democratic Awareness to Public Administration. Refounding Democratic Public Administration: Modern Paradoxes, Postmodern Challenges, 327–350. https://doi.org/10.4135/9781452233505.n13
Mesabbah, M., & Arisha, A. (2016). Performance management of the public healthcare services in Ireland: a review. International Journal of Health Care Quality Assurance, 29(2), 209–235. https://doi.org/10.1108/IJHCQA-07-2014-0079
Mills, G. R. W., Phiri, M., Erskine, J., & Price, A. D. F. (2015). Rethinking healthcare building design quality: An evidence-based strategy. Building Research and Information, 43(4), 499–515. https://doi.org/10.1080/09613218.2015.1033880
Mobasseri, K., Matlabi, H., Allahverdipour, H., Pashazadeh, F., & Kousha, A. (2023). Structure and Organization of Home-Based Care for Older Adults in Different Countries: A Scoping Review. Health Scope, 12(3). https://doi.org/10.5812/healthscope-136546
Nova, H. R. (2023). Evaluasi Manajemen Program Home Care Di Puskesmas Kenali Besar Kota Jambi. Nucl. Phys., 13(1), 104–116.
Osborne, S. P. (2010). Introduction The (New) Public Governance: a suitable case for treatment?. Routledge.
Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior. Fifteenth Edition. Pearson.
Shacklock, K., Brunetto, Y., Farr-wharton, R., & Cooper, C. (2012). Healthcare Management: Progress, problems and solutions : Introduction. May 2021.
Stevanovic, R., Kojundzic, V., & Galijasevic, G. (2007). Primary healthcare information system-development and deployment issues. Studies in Health Technology and Informatics, 127, 43–57.
Sugiyono. (2016). Metode Penelitian Kuatitatif, Kualitatif da R&D (23rd ed.). Alfabeta.
Syafrun, M. N., Do, A. D., & Rahadi., R. A. (2023). Business strategy of home healthcare service to accelerate the adoption of care at home service in Indonesia. Fair Value: . Jurnal Ilmiah Akuntansi Dan Keuangan, 5(8), 3254--3269.
Wheelen, T. L., Hunger, J. D., Hoffman, A. N., & Bamford, C. E. (2015). Strategic Management and Business Policy (14th editi). Pearson Education Limited.
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Published
2025-01-30
How to Cite
Kurupunda, M. L. H. ., Yunus, M. ., Abdullah, M. T. ., & Pratama, M. F. . (2025). Strategic management of the home care program the Makassar City Government, Indonesia. Journal of Management Science (JMAS), 8(1), 459–464. Retrieved from https://exsys.iocspublisher.org/index.php/JMAS/article/view/651
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