The role of job satisfaction in strengthening organizational commitment and its implications for employee loyalty
Keywords:
Employee Loyalty, Job satisfaction, Organizational CommitmentAbstract
The core objective of this study is to analyze the role of job satisfaction in organizational commitment and its impact on employee loyalty. The study adopts a quantitative research approach paired with structural model analysis to test the direct and indirect associations between all variables. Empirical results show that employee loyalty has an R² of 0.825 (strong explanatory power), and job satisfaction has an R² of 0.567 (moderate explanatory power). All links between variables are positive and statistically significant, and job satisfaction can significantly mediate the association between organizational commitment and employee loyalty. Two core path effects are extremely strong, with only the effect of organizational commitment on employee loyalty being moderate. The study ultimately confirms that these two factors are core elements for improving employee loyalty within organizations.
References
Ananda Agustina, D., Nastiti, R., Wahdah, R., & Daud, I. (2025). Exploring factors affecting employee loyalty at PT. Panca Tehnik Banjar Regency. Journal of Management Science (JMAS), 8(3), 560–568. www.exsys.iocspublisher.org/index.php/JMAS
Citra, L. M., & Fahmi, M. (2019). Pengaruh Kepemimpinan, Kepuasan Kerja Dan Motivasi Kerja Terhadap Loyalitas Karyawan. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(2). https://doi.org/https://doi.org/10.30596/maneggio.v2i2.3776
Fatema, K. (2024). Relationship between Job Characteristics Model and Job Satisfaction with Mediating Effect of Organizational Commitment. International Journal of Social Science and Human Research, 07(10). https://doi.org/10.47191/ijsshr/v7-i10-15
Hair, F. J., Hult, T. G., Ringle, C., Dank, N., & Ray, S. (2021). Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R. Springer Nature Switzerland AG. https://doi.org/https://doi.org/10.1007/978-3-030-80519-7
Hamid, R., & Anwar, S. (2019). STRUCTURAL EQUATION MODELING (SEM) BERBASIS VARIAN: Konsep Dasar dan Aplikasi dengan Program SmartPLS 3.2.8 dalam Riset Bisnis (1st ed.). PT Inkubator Penulis Indonesia. www.institutpenulis.id
Haryono, S. (2016). Metode SEM Untuk Penelitian Manajemen dengan AMOS LISREL PLS.
Ibrahim, I. (2025). Employee Turnover: Diversity of Predictors, Consequences and Retention Variables in Different Continents. Universal Journal of Green Human Resources and Sustainable Humanities (UJGHRSH). https://doi.org/10.70568/UJGHRSH1.3.2025.1
Mangundjaya, W. L., & Merdiaty, N. (2025). Does Job Satisfaction as a Predictor for Organizational Commitment? Greenation Law and Humanities Review, 1(1). https://doi.org/10.38035/glhr.v1i1
Masyar1, S. F., Muttaqin, R., Sastri, D., & Masyar, S. F. (2025). Influence of leadership, discipline and work life balance on satisfaction. Journal of Management Science (JMAS), 8(3), 603–609. www.exsys.iocspublisher.org/index.php/JMAS
Maulana, R., El Hida, R., & Fahri Ramdani, M. (2024). Making Employee Loyalty: Impact Of Leadership And Job Satisfaction. In International Journal Of Humanities Education And Social Sciences (IJHESS) E-ISSN (Vol. 3, Number 6). https://ijhess.com/index.php/ijhess/
Muliati, & Masmarulan, R. (2025). KEPUASAN KERJA DAN KOMITMEN ORGANISASI SEBAGAI FAKTOR PENENTU LOYALITAS KARYAWAN. Jurnal Online Manajemen ELPEI (JOMEL), 5(1).
Rahmawati, A. (2025). Job Satisfaction as a Mediator between Work Environment, Career Development, and Employee Loyalty. In International Journal of Social Discussion (Vol. 2, Number 4).
Ringle, C. M. , Wende, S., & Becker, J.-M. (2024). SmartPLS 4. Bönningstedt: SmartPLS. In https://www.smartpls.com. Smart PLS. https://www.smartpls.com/
Risambessy, A., Latupapua, C. V., Chandra, K., & Chandra, F. (2022). Mediasi Komitmen Organisasional dan Kepuasan Kerja Karyawan, Iklim Organisasi Dan Kinerja Karyawan. JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN), 8(2), 191–202. https://doi.org/10.31289/jkbm.v8i2.7275
Savitri, C., Faddila, S. P., Irmawartini, I. H. R., Anam, C., Syah, S. , M. S. R. , Sihombing, P. R. , K. E. R., Pujianto, A., Mulyati, A., Astuti, Y., Adinugroho, W. C. , Imanuddin, R., Kristia, N. A., & Siregar. (2021). Statistik Multivariat dalam Riset. In Statistik Multivariat dalam Riset. Widina Bhakti.
Sayidah, H. (2022). MINAT BELI ULANG PRODUK BREADTALK BERDASARKAN KESADARAN HALAL, KEPUASAN PELANGGAN, DAN CITRA MEREK [Repository]. Universitas Pendidikan Indonesia.
Septiana, C., Siddiq, A. M., Dayona Ismail, G., & Saputro, A. H. (2024). The influence of leadership, job satisfaction, and work motivation on employee loyalty at PT. XYZ. Journal of Management Science (JMAS), 7(1), 504–509. www.exsys.iocspublisher.org/index.php/JMAS
Sumarjo, W., Haerofiatna, H., & Wahyudi, W. (2025). The role of organizational culture in improving employee performance through organizational commitment. Journal of Management Science (JMAS), 8(1), 21–28. www.exsys.iocspublisher.org/index.php/JMAS
Susanto, H., Endang, S., Setyawulan, S. E., Ak, M. M., Andi, I., Samanlangi, S. T., Kanto, R. S., & Vandika, Y. (2025). MANAJEMEN SUMBER DAYA MANUSIA : TANTANGAN ERA INDUSTRY 4.0 (1st ed.). YPAD Penerbit.
Susanto, H., Purnamasari, P., & Mustaqaroh, A. (2023). Pengaruh Motivasi Dan Kepuasan Kerja Terhadap Kinerja Karyawan Bank Central Asia KCP Cikarang. Eqien - Jurnal Ekonomi Dan Bisnis, 12(02), 206–214. https://doi.org/10.34308/eqien.v12i02.1425
Susanto, H., & Sofyan, A. (2024). Implementation of assertive communication through leadership style and its implications for organisational commitment. In IJAFIBS (Vol. 11, Number 4). www.ijafibs.pelnus.ac.id
Susanto, H., Sofyan, A., Mulyasari, S., Manajemen, F., & Bisnis, D. (2025). Enrichment: Journal of Management The role of organizational commitment in building employee loyalty and its implications for performance. In Enrichment: Journal of Management (Vol. 15, Number 1).
Wiyono, G. (2020). Merancang penelitian bisnis dengan alat analisis spss 25 & smartpls 3.2.8. UPP STIM YKPN.
Zuhdi, D. P.-S., Suharjo, B., & Sumarno, H. (2016). PERBANDINGAN PENDUGAAN PARAMETER KOEFISIEN STRUKTURAL MODEL MELALUI SEM. Milang: Journal of Mathematics and Its Applications, 15(2).
