Analysis of the Performance of the Deli Serdang Public Works Service in Services Related to the Implementation of Regional Roads

  • Dara Lisviana LMII Medan
Keywords: Works Service, Services Related, Service, Performance


This research was conducted at the Deli Serdang Public Works Department. The research objective was to determine the effect provided by the service on the performance of employees at the Public Works Agency (PU) Deli Serdang. This type of research uses correlational research, the study population is 285 employees who work at the Public Works Office (PU) Deli Serdang and the sample collection using the Slovin formula as many as 74 respondents. Sources of data using primary data and secondary data, data collection techniques using literature study, questionnaires and observations. The data analysis technique used validity and reliability tests, simple linear regression, classical assumption tests and hypothesis testing. Based on the research results indicate that partially service has a positive and significant effect on employee performance


Download data is not yet available.


Ahmadi, SAA, Ahmadi., F., Zohrabi, Mina (2012)., The effect of the leadership style on the organizational commitment given the staff personality traits. Interdisclipinary Journal of Contemporary research in business Vol 4, No1 May.

Allen, NJ and Meyer, JP (2015), “The measure and antecedents of affective, continuance, and normative commitment to the organization”, Journal of Occupational Psychology, Vol. 63, pp. 1-18.

Asep, Hermawan., (2018) Business Research Methods, Publisher FE Trisakti University.

Bruk-Lee, V., Khoury, HA, Nixon, AE, Goh, A. and Spector, PE (2019), “Replicating and extending past personality / job satisfaction meta-analyzes”, Human Performance, Vol. 22, pp. 156-89.

Chandel, JK, Sharma, SK, & Bansal, SP (2016). Linking the big five personality domains to organizational commitment, International Journal of Research in Commerce, IT and Management, 1 (3), pp. 19-24.

Chatman, JA (2015). Matching people and organizations: Selection and socialization in public accounting firms. Administrative Science Quarterly, 36, 459-484.

Chen, ZX and Francesco, AM (2018), “The relationship between the three components of commitment and employee performance in China”, Journal of Vocational Behavior, Vol. 62, pp. 490-510.

Cheng, Y. and Stockdale, MS (2018), “The validity of the three-component model of organizational commitment in a Chinese context”, Journal of Vocational Behavior, Vol. 62, pp. 465-89.

Clegg, CW (2015). Psychology of employee lateness, absence, and turnover: A methodological critique and an empirical study. Journal of Applied Psychology, 68: 88-101.

Cooper-Hakim, A., & Viswesvaran, C. (2015). The construct of work commitment: Testing an integrative framework. Psychological Bulletin, 131 (2), 241-259

Costa, PT, Jr., & McCrae, RR (2017). Looking backward: Changes in the mean levels of personality traits from 80 to 12. In D. Cervone & W. Mischel (Eds.), Advances in personality science (pp. 219–237). New York: Guilford Press.

Cotton, JL, & Tuttle, JM (2015). Employee turnover: A meta-analysis and review with implications for research. Academy of Management Review, 11: 55-70.

Dalal, RS (2015). A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology, 90 (6), 1241-1255.

Erdheim, J., Wang, M., & Zickar, MJ, (2016). Linking the big five personality constructs to organizational commitment, Personality and Individual Differences, 41. Retrieved November 25, 2011

Gibson, James L., John M. Ivancevich, and James H. Donnelly, Jr. (2016) Organizations: Behavior, Structure, Processes. Chicago, IL: Irwin, current edition.

Huang, T.-C. and Hsiao, W.-J. (2017), “The causal relationship between job satisfaction and organizational commitment”, Social Behavior and Personality, Vol. 35, pp. 1265-76.

Jernigan, IE III, Beggs, JM and Kohut, GF (2017), “Dimensions of work satisfaction as predictors of commitment type”, Journal of Managerial Psychology, Vol. 17, pp. 564-79.

Judge, TA, Bono, JY, Ilies, R., & Gerhardt, MW (2017). Personality and leadership: A qualitative and quantitative review. Journal of Applied Psychology, 87, 765–780.

Kondalkar, VG (2017). Organizational behavior. Publisher: New Age International. Wood, JM, Lilienfeld, SO, Garb, HN, & Nezworski, MT (2000). The Rorschach test in clinical diagnosis: A critical review, with a backward look at Garfield (1947). Journal of Clinical Psychology, 56, 395-430.

Konovsky, MA, & Cropanzano, R. (2015). Perceived fairness of employee drug testing as a predictor of employee attitudes and performance. Journal of Applied Psychology, 76,698-707.

Kreitner, R & Kinicki, A 2017, Organizational Behavior. McCraw-Hill, Irwin.

Kumar, K., and Bakhshi, A. (2017). The Five-factor model of personality and organizational commitment: Is there any relationship? Humanity and Social Sciences Journal, 5 (1), pp. 25-34.

Lumley, EJ, Coetzee, M., Tladinyane, R., Ferreira, N.Exploring the Job Satisfaction and Organizational Commitment of Employees in the Information Technology Environment // Southern African Business Review. 2016, vol. 15, p. 100 - 118

Malhotra, NK, 2017. Marketing Research An Applied Orientation, fifth edition. NewJersey: Prentice Hall.

Mathieu, JE, & Zajac, DM, (2015). A review and meta-analysis of the antecedents, correlates and consequences of organizational commitment. Psychological Bulletin, 108 (2), 171-194

Mazler, K. and Renzl, B. (2017), “Personality traits, employee satisfaction and affective commitment”, Total Quality Management, Vol. 18, pp. 589-98.

McShane, Steven L., & Von Glinow, Mary Ann. (2019) Organizational Behavior. (5th ed.). New York, NY: McGraw-Hill / Irwin. ISBN-10: 0073381233.ISBN-13: 978-0073381237

Meyer J and Allen N (2015), “Commitment in the Workplace: Theory, Research, and Application”, Sage Publications

Meyer, JP, Irving, GP, & Allen, NJ (2016). Test of the moderating effect of work values on the relations between early work experiences and organizational commitment. Journal of Organizational Behavior, 19, 29-52.

Mowday, R., Steers, R., and Porter, L. (2015). The measurement of organizational commitment. Journal of Vocational Behavior, 14, 224-247.

Mowday, RT, Porter, LW and Steers, RM (2015), Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover, Academic Press, New York, NY.

Mueller, CW, Boyer, EM, Price, JL and Iverson, RD (2015), “Employee attachment and noncoercive conditions of work: the case of dental hygienists”, Work and Occupations, Vol. 21, pp. 179-212.

Mueller, CW, Boyer, EM, Price, JL and Iverson, RD (2014), “Employee attachment and noncoercive conditions of work: the case of dental hygienists”, Work and Occupations, Vol. 21, pp. 179-212.

Paola Spagnoli, Antonio Caetano, (2012), "Personality and organizational commitment: The mediating role of job satisfaction during socialization", Career Development International, Vol. 17 Iss: 3 pp. 255 - 27.

Riketta, M. (2017). Attitudinal organizational commitment and job performance: A meta-analysis. Journal of Organizational Behavior, 23, 257-266.

Robbins, SP (2018). Essential of organizational behavior. Upper Saddle River, NJ: Prentice Hall.

Now, U & Bougie, R. (2018). Research methods for business: A skill building approach. 5th Edition. UK: John Willey & Sons, Ltd.

Staw, BM, & Cohen-Charash, Y. (2015). The dispositional approach to job satisfaction: More than a mirage, but not yet an oasis. Journal of Organizational Behavior, 26, 59-78.

Staw, BM, & Ross, J. (2015). Stability in the midst of change: A dispositional approach to job attitudes. Journal of Applied Psychology, 70, 469-480.

Steers, RM & Rhodes, SN (2015). Major influences on employee attendance: a process model. Journal of Applied Psychology, 63, 391-407.

How to Cite
Lisviana, D. (2021). Analysis of the Performance of the Deli Serdang Public Works Service in Services Related to the Implementation of Regional Roads. Journal of Management Science (JMAS), 4(1), 17-21.